Shanelle Has 'Other Queries To Attend To'

Good day,

I would like to lay a complaint against your employee Shanelle, who manages the Whatsapp line.

She was unwilling to assist me regarding my parcel, when I asked where the parcel is as it needs to be delivered before 15h00 as our company closes then. It had been out on delivery since 06h22 this morning.

Instead of trying to contact the driver, she ignored my messages and when asking her why her replies are taking so long and she is so rude, she simply stated 'I have other queries to also attend to'.

When telling her I am going to report her, she responded 'no problem'.

This is a major issue for me, as someone with that sort of attitude should not be working in customer service, yet alone with other people.

I expect feedback regarding action taken against this employee of yours, who is simply doing their job for a paycheck at the end of the month.

Cara Meere