Service getting unreliable
<p>I am starting this complaint with a form of dissapointment rather than anger. I used to receive good service and my collections and deliveries always ran smoonthly and efficiently.</p> <p>BUT...</p> <p>The last few shipments I did with the courier guy ended up missing, damaged and alot of missed collections where the driver collect other parcels and not the ones I book. I always use the online booking system, never had a problem before but for the last few months the problems started to get worse.It is small issues causing big expenses on my side.</p> <p>One specific incident is the booking I made online on 26 August 2016 for an urgent machine part to be delivered in Limpopo from Centurion. By looking on my online booking to track the parcel yesterday (31 Aug) it shows as collected but no waybill number captured. I phoned the Joburg branch number I got from the website and spoke to a few different people who doesnt even know who the Ops manager is at their own branch. Eventually I got through to Marius, the Ops manager who handles the Centurion collections and told me they never collected my parcel as the driver is new and collected other parcels instead. Then Marius promised me that he will make sure It gets collected and deliverred the next morning before 9am and he will phone me once the parcel was collected so I can have the waybill number for tracking purposes.</p> <p>It is now 13:45 on 1 Sept 2016 and still waiting for the phonecall, waybill number and most importantly, my urgent undelivered parcel. I dont even know if it was collected as promised.</p> <p>I phoned Joburg branch again today and Marius is unavailable to attend to my call and nobody else can assist me without a waybill number.</p> <p> </p> <p>I now tried to track down a manager's contact details or a complaint's e-mail address online to sort out the issue with the Courier Guy directly put with failure. I am now digusted in the way The courier Guy does business and promises things just to get a client of their backs. The best of all things is that I think they dont really care for my business as I am not spending alot of money on couriers, but I feel I pay for what I deserve, Service...</p> <p> </p> <p> </p> <p> </p>