*********** Service

My sister who lives in Tsitsikamma who is trying to make a living for herself by selling goods was supposed to receive a parcel last week Tuesday from Durban when she called to enquire they said it was in George they made a mistake now she is calling again they say its In QueensTown I called head office got put through to DBN they put me through to QTN they said they not liable for the mistake so did durban and I called head office again they said they will put me through to QTN again and I got through to PE instead they said they never received the parcel but it should be sent to them today and they are not responsible for the mistake either this means that my sister will not be getting paid for this month because she did not make deliveries on time what is she going to eat? And why is it that no one is taking responsibility for this someone in operations need to be held accountable and all offices I have spoken to says its not their fault. Your drivers are not doing due diligence they are scanning parcels without checking where they are going and then just continue with their day because it’s apparently not their responsibility to do so this is unacceptable and it definitely does not seem like you LOVE TO HANDLE OUR PACKAGES there is no love in ignorance