dd
danielle.steyn danielle.steyn

1 reviews | Active since Apr 2017

20 Aug 2020, 08:33

Run... RUN VERY FAR AWAY FROM THIS COMPANY.

I ordered an item online on the weekend and, after they changed the waybill number with NO WARNING, they then proceeded to not deliver on Tuesday (which they said they would).

Come Wednesday, it's out for delivery again. I get a call from the confused driver asking where I am. After explaining my location, I find out that he's in Toti and not Pinetown. This is after putting 3610 on the delivery address. Yes, there is a similarly named road in Hillary and Toti but 3610 should have alerted them to it being the Pinetown address.

When phoned by the office staff, I was given the excuse that only "Durban" was put on the address (again I refer to the 3610 on my waybill). Side note, other couriers, when confused, have PHONED ME BEFOREHAND to ask which address is correct. Other couriers have been in constant contact with notifications about the delivery process. We hear nothing from The Courier Guy. The office staff then promised Early Bird delivery this morning. It's now 8:23 AM and still no delivery. Why am I not surprised?

0
Replies (0)