Rude employee of the Courier Guy

Good day

Your employee has just dropped off my package. Needless to say I am LESS than impressed with your service for the following reasons:

1. We have two buildings on the property and he rang through to one of them; my tenant then asked him who the package was for 2. Your staff member was rude, abrupt and dismissive and insulting when asked for the recipient’s name 3. He was sullen and unpleasant when asked by my tenant - who went to the gate to collect - why he was so rude to her 4. When it was explained to him why he was asked for the recipient’s name, he simply grumbled in his language (another insult?) and left

We receive a number of packages each week and some of them are via your company (check your delivery history against our address). In your industry there are MORE than enough couriers to “handle our packages”. If you insist on employing staff that are rude, unpleasant to deal with and downright insulting we can assure you we will insist that our suppliers make use of your competition and make every effort not to support you. If you cannot train your staff to appreciate the fact that they have a job because of our custom, and that customers should be treated with the same dignity and respect we treat them, then you have the wrong operating model!

I expect a formal apology after this level of service!