Rude drivers, Ignored and lame call center service

I’m super disappointed with this courier company and they will make companies lose on business. They called me to meet at a police station when I have paid for a door to door delivery and clearly stated that I’m alone at home with a new born baby and they still had the audacity to refuse to deliver my package because “I’m in a high risk area”. They then promised me a call from a manager which I never got and me having to call them back and forth and even wasting more money from buying airtime meaning I’m paying more for my delivery. This is unfair treatment because if the area I stay at is a high risk area why do they agree to take the packages from clients to deliver them? Do they not have insurance to cover these high risk areas? What type of a delivery company is this? I’m sick and tired of spending my money on airtime for these people to do their jobs. What a lame service with a bunch of unprofessional employees who have no idea what customer service is.