Rude customer service and client blaming

So I ordered something to be delivered to a locker. I tried to pick up the parcel but the pin did not work (not their fault). but their person phoning me to tell me that I should rebook it 9at m cost) to a location far from me, and then just putting the phone down on me when I refused is. For their *** and the "supervisors" name (or so he claims, is Trevanne. He phoned back, blaming me for the non-delivery but eventually they admitted it was not my fault and agreed to redeposit it. We'll see how that goes...