Rude Courier Guy

I live in rural Cape Town and the Courier Guy is revolting to work with. The closest depot is 20-30min drive from me but they seem to think they are a Pudo Locker service and keep phoning to demand when you are going to pick up the parcel if it has been with them for more than a day! They are rude in their attitude and I will try very hard not to use them again.