Rude behavior and mishandling of a confidential parcel

Dear Courier Guy,

I am writing to express my extreme dissatisfaction with the recent service I received from your courier. On 22 August 2024, I had an encounter with one of your employees who displayed unprofessional behavior and mishandled my confidential parcel. 1. Rude behavior: When I requested that my parcel be placed in a sealed bag due to its sensitive contents, the courier was dismissive and rude. His lack of courtesy was unacceptable. 2. Confidential information: The parcel contained private and confidential documents. It is essential that such items are handled with care and discretion. Unfortunately, this was not the case 3. Lack of proper packaging: Despite my insistence, the courier initially refused to provide a sealed bag for the parcel. Only after my persistence did they reluctantly comply. This delay and their attitude were highly unprofessional. 4. Resolution request: I expect a formal apology form your company and an assurance that steps will be taken to prevent such incidents in the future. Additionally, I recommend retraining your staff on customer service and handling confidential items.

Please address this matter urgently. I trust that you will take appropriate action to rectify this situation.

Sincerely,

Marche Nortier ***