RUDE AND INCONSIDERATE TO CLIENTS

After placing an order with Cosmetology, my parcel was due for delivery today. I received a call after 13:00 that the parcel was en-route. I called a few moments ago at the number that I was called with- only to be told the person I was speaking to regarding the delivery of parcel earlier was not delivery driver. Its after 16:00, I am still at work waiting for the driver who is supposed to deliver and I cannot contact him to find out how far he is because he does not have a phone...he had to use a colleague's number because my ADDRESS WAS NOT CLEAR ON THE WAY-BILL...THEREFORE I HAVE TO WAIT UNTIL THE DRIVER DELIVERS...WHENEVER THAT IS I am not even sure if my parcel will be delivered. How does one do deliveries and not have a phone to contact clients? Does being rude and arrogant to CLIENTS make your part of your business motto? IT WOULD NOT HAVE HURT TO BE GIVEN THE DRIVER'S NUMBER SO THAT I CAN CONTACT HIM MYSELF (SINCE THAT WAS WHAT I WAS DOING IN THE FIRST PLACE) WAS IT GOING TO HURT TO GET HOLD OF THE DRIVER ON BEHALD OF THE CLIENT TO MAKE SURE THAT THE PARCEL IS DELIVERED? RUDE AND INCONSIDERATE BUSINESS PRACTICES...WHY ARE YOU IN BUSINESS IF YOU DO NOT CARE ABOUT PEOPLE???