Rivonia Branch

Dear Customer Service,

I hope this letter finds you well. I am writing to express my deep dissatisfaction with the service provided by your Rivonia branch, particularly concerning the behavior of one of your employees.

As a regular and loyal customer who consistently spends a considerable amount of money at your kiosk every month, I believe I am entitled to a level of customer service that reflects the value of my patronage. Unfortunately, my recent interactions with one of your female employees have left me deeply disappointed.

During my recent visit to the Rivonia branch on 20/11/2023, I encountered a female coloured employee . I regret to inform you that her attitude and behavior were not only unprofessional but also disrespectful. It is disheartening to receive such treatment from an individual representing your company.

I am not South African and I receive their treatment of me as a client as a racial matter, this sadly, is not the first time I have had an unpleasant experience with the said employee.

I value the services provided by The Courier Guy and have, until now, been pleased with the efficiency and reliability of your courier services. However, the recent experience has significantly tarnished my perception of your company.

I would appreciate it if you could address this matter promptly and take the necessary steps to ensure that such incidents do not recur. Customer satisfaction is paramount in any business, and I believe that addressing and rectifying this issue will contribute to the overall improvement of your services.

I kindly request that you investigate this matter thoroughly and take appropriate action to rectify the situation. As a loyal customer, I hope that my concerns will be treated with the seriousness they deserve, and that corrective measures will be implemented to prevent the recurrence of such incidents.

You are welcome to contact me although your employees will know exactly who this complaint is coming from.

I trust that The Courier Guy values its customers and is committed to maintaining a high standard of service. I look forward to a swift resolution to this matter as well as disciplinary action in so far as the employee is concerned and hope that my future interactions with your company will be more positive.

Thank you for your attention to this issue.