Responsibility Avoided at Every Level

What is happening wit the Courier Guy... I would suggest that the stakeholders review their poor rating and consider a plan of action.

A second shipment of the same product to the same address has yet again gone south! From JHB to CT, back to JHB, again off to CT, sitting in CT???? The booking was JHB to JHB , so this parcel needs to make its way back to JHB, after several mails, calls and WhatsApps to resolve what lead to the train smash! No one takes responsibility, no one really knows what's happening, and no one can actually resolve the matter..... I guess the Owners are sunbathing somewhere on a remote Island, leaving the matters and complaints in the hands of call centre and support agent - providing a ticket for investigation. There is simply no higher authority taking responsibility or attempting to solve the matter.... Nee lekker Courier Guy - 12 years of loyalty, and still I get treated as a number! Your service rating speaks volumes and leaves nothing to be said about the level of service provided.