Repeated property negligence: Pudo destroys high-value collectables twice!

I am forced to take this matter public because standard customer service channels and WhatsApp have failed. Pudo / The Courier Guy has now severely damaged my packages on two separate, consecutive occasions. Current Damaged Shipment: Waybill LL-W0CYUI Previous Damaged Shipment: Waybill LL-AVZK6M I am a collector, and I purchase rare, limited-edition collectables. The value of these assets relies entirely on their pristine physical condition. In both instances, my packages arrived completely crushed and ruined due to blatant, rough handling by transit staff. The first time, my complaints were met with absolute silence. This second time, my items have been financially devalued once again. This is not an isolated accident; it is systemic operational negligence. I have already sent a comprehensive formal email with high-resolution photographic evidence to your central support inbox. I refuse to accept a generic automated template from a frontline agent telling me "items are sent at own risk" when your handlers are actively crushing boxes. I require a direct phone call from a Regional Operations Manager or a Claims Department Supervisor to resolve restitution for the destroyed value of my property. If this is ignored, I will escalate the file straight to the Consumer Goods and Services Ombud (CGSO).