Repeated poor service delivery

This is round 2 with me ordering parcels from 2 different regions (Cape Town being the one and Durban being the other previously it was JHB the one and Durban the other) in both these instances the parcel from JHB or CPT has arrived before the parcel from Durban. I am literally situated 2 hours away from Durban in Richards Bay. I can literally walk faster to Durban and collext the item by the time it takes courier guy to deliver it. The parcel is sitting in the Depot in Richards Bay with 5 hours dfor them to make a plan and have the parcel delivered. Alternatively adopt the strategy of Takealot and close later like 7 PM and have people that you ***** over with poor service at least be able to collect the parcel themselves. And you cannot tell me that on both instances that the parcels did not end up at the durban depot because I know it did. So both parcels were at the same depot bwfore the one was dispatched before the other one to Richards Bay. I am excited to hear the lame excuses their headoffice comes up with to dismiss this away.