Repeated Lies, Ignored Calls by Driver Lucky, and False Claims from The Courier Guy Kroonstad

I am extremely disappointed and frustrated with the terrible service I have received from The Courier Guy Kroonstad branch. This has been nothing short of unprofessional, dishonest, and unacceptable.

I booked a collection on 7 April 2026. On 8 April, I was told that the courier would arrive and that it was already “on its way.” Around 16:30, I called again for the second time, and I was assured that the driver would arrive at my place at any time. That never happened. On 9 April, I called The Courier Guy head office to formally complain because, sadly, this is not the first time I have experienced such poor service from the Kroonstad branch. Head office tried to engage with the Kroonstad branch, and I was then told the driver would be at my gate by 9:00 AM. Again, that never happened.

At 10:00 AM, I called again and was told the driver would arrive at 12:00 PM. Once again, that did not happen.

At 13:00, I called for the third time and was given the contact details of the driver, Lucky. I was told to go wait at the gate because he was “almost there.” I went and waited, but he never arrived.

By 14:00, I tried calling Lucky again, but he ignored my calls completely. To make matters worse, the manager was also dropping my calls, which is beyond disrespectful and shows a complete lack of accountability and professionalism.

After all of this, I then received an email falsely claiming that I was not at home when the driver arrived. This is an outright lie. I waited at the gate for over an hour, specifically because I was told the driver was close by, and no one ever arrived.

This kind of service is absolutely disgusting. It is full of empty promises, poor communication, dishonesty, and zero respect for customers’ time. The Kroonstad branch is delivering some of the worst service I have ever experienced.

I will never, ever, ever use The Courier Guy again, especially not the Kroonstad branch. This level of incompetence and poor customer care is completely unacceptable.