Refund Not Processed After Cancellation – The Courier Guy

On 5 February 2026, I booked an overnight shipment with The Courier Guy and cancelled the order immediately on the same day. The funds were reversed into The Courier Guy account.

On the very same day, I enquired about the process to have my money refunded. I was advised to submit proof of my banking details together with a copy of my ID, which I did promptly.

Shortly thereafter, I was informed that I would need to delete my account in order to receive the refund. However, there is no option on the portal to delete an account. When I requested assistance on how to proceed, I received no clear guidance. Instead, I have repeatedly been told that the matter has been escalated to management, with no resolution or feedback to date.

I have communicated with the following representatives regarding this issue:

Simone Lemmetjies Mokopane Kiosk – Support

Charlene Rielly

Belinda Preston

Dilano Eastrace

Mpho Nkhobiso

It has now been several days without a proper response or refund. I am extremely disappointed with the lack of communication and resolution.

I am requesting urgent intervention and immediate processing of my refund.