Received my items damaged!!!!! Zero accountability

Received my items damaged Extremely disappointed with the service received.

This is now the SECOND separate incident where items transported by this courier company from Johannesburg to Cape Town arrived damaged. Both damaged during transit despite being clearly marked with fragile stickers.

What makes this even worse is the response received from the company. Instead of an apology or any acknowledgment of the inconvenience caused, the immediate response was simply to quote their terms and conditions stating that delicate items are sent at the owner’s risk.

You proudly advertise on your website:“We treat your pakkies like they’re our most valuable possessions, from pick-up to drop-off.”

Unfortunately, my experience has reflected the complete opposite.

If fragile items are accepted for transport and payment is taken for the service, customers should at least expect items to be handled with reasonable care and professionalism.

Accidents can happen, but poor customer service, lack of accountability, and zero empathy toward paying customers is what is truly disappointing here. Do better.