Really Bad customer service

I was supposed to receive my parcel yesterday the 24th of March and, they called to say my parcel was mistakenly sent to the wrong hub which I understood. My parcel is out on delivery today and their driver calls to tell him I should meet him halfway because he will not deliver on the said address, otherwise he will return my parcel back to the hub. Why do we then pay for delivery if we'd still be expected to meet their drivers halfway? Your drivers definitely don't need and like their jobs. Please do better. This is disappointing!