R5000 LOSS DUE TO POOR BUSINESS PRACTICE! DELIVERED A PARCEL THAT WAS CANCELLED

<p>I booked a collection and cancelled the collection on the same day.</p> <p> </p> <p>3 days later the parcel is still delivered.</p> <p> </p> <p>The cancellation was done because a payment that was "done" by my customer was actually not done! thats why i cancelled delivery!</p> <p>After fighting weeks to try get my money i came to realise that the customer will not pay....</p> <p>This is the fault of The Courier Guy! which ignored my request!</p> <p> </p> <p><br />The courier guy had more than enough to stop delivery. <br /><br /><br />Prior to delivery i received a call from cape town manager and her said he was on the line with the driver at the recipients address....he asked can they release the parcel because the recipient said he had made payment for the parcel.<br />I said "DO NOT DELIVER THE PARCEL" <br />a few minutes later i get told the parcel was delivered.<br />There is no excuse for this!</p> <p><br />As an online customer i am told to deal with the courier guy by email only.....seriously? ? a R5000 loss for me! but its fine! its just money!</p> <p><br />Parcel was picked up on a Friday and i still cancelled on Friday......if the mail was not received till Monday then emails should have been checked before couriers began making deliveries!</p> <p>I received an 2 emails from on delivery day The Courier Guy - 1 was from Nomsa Legalamitlwa <br />This email was received by myself confirming that they will notify Cape Town branch - time received was 08:10 Monday morning</p> <p>The other email was from René Le Roux <br />Received an email to online and i was copied in at 08:12 asking to assist with the matter</p> <p>Proof of delivery signed by the recipient was 08:56 </p> <p>Seriously pathetic!!!</p> <p> </p> <p>As far as i am concerned The Courier Guy has MORE than enough time to cancel the delivery.</p> <p> </p> <p>I get an email from the Managing Director (Stephen Gleisner....stating that my trust in the courier guy should not equate to there loss.....he refused to try assist me with the matter even thoughits perfectly clear that they are resposible.</p> <p> </p> <p>A customer (Myslef) who booked more that 300 parcels since January gets this type of reaction? </p> <p> </p> <p>Poor business practice! and lack of business ethics!</p> <p> </p> <p>The brains of the boss.... lose a customer over R5K...where they could have made this up within a month from my deposits to your company! </p> <p> </p> <p>But never the less...my business will be taken somewhere else!</p> <p> </p> <p>Bunch of *********** idiots!</p> <p> </p> <p> </p> <p> </p>