Pudo! The NOT to be used courier service

Is it possible to give a negative rating, because that is what I feel this company deserves. Nothing about dealing with them, has been pleasant.

The plan was to send a parcel to my aunt in the Eastern Cape. I deposited the parcel in one of their boxes on Monday, 16 August (10;09). My understanding, and something that is written on their boxes is that their delivery takes 1-4 working days. It then came as a shock to me when on I called in on Friday, 20 August, to find out that the parcel had still not left the box. And they were not sure why. I found this out through their whatsapp chat. It took a phone several phone calls (and being promised call back that never happened) to finally be informed that my parcel had not been collected because the deposit was made late... 10;09 is late... and the lady (Laurinda) that was assisting me was clearly confused because she said the deposit was done after 17;00. The phone call went on for a very long time with back and forth exchange of words between us as she was clearly not one to listen to clients with the intent of resolving issues. Instead it sounded like I should just accept what was I was being told. At the end, I was promised that the parcel would be collected on Monday, 23 August, and it would reach its destination on Wednesday, 25 August.

Fast forward to the said Monday afternoon, and still the parcel was in the deposit box. Again, I was reassured, and sent screenshots that showed that a driver had been allocated to collect the parcel on the day. None of that happened. I did not receive any communication to alert me that it still hadn't been done, and what the issue is. On Tuesday, I again had to take time out to sent whatsapp text messages and get half responses. I called again. And again I spoke to Laurinda who seemed more determined than ever to just recite whatever knowledge she had of their systems/issues, without answering my questions and giving me an opportunity to speak. It was only after raising my voice, and shouting that she seemed to come out of her trance, only to tell me not to shout at her. Not to address my issues and concerns as a customer that had not only greatly inconvinienced, but had also been patient as I had now been dedicating more time than was necessary into a matter that really should have already been resolved.

Now I want to cancel this whole package, and I am told that I again have to spend more of my resources, go to where the deposit was made and call them from there. And my refund, a refund I am requesting purely based on their incompentence, will also have to wait 15 days for it. Never mind the costs of the calls I have been making in following this matter up. The alternative arrangements that I will now have to make. The extra costs I will now have to incur to have the parcel sent. And the damage to my reputation because it is I that now seems unreliable and *************.

I don't think there are enough words to accurately describe how livid, disappointed, and utterly frustrated I am right now.