Pudo The Courier Guy Bad Service

I'm VERY disappointed with the service and customer support from The Courier Guy and their PUDO SA service.

I have done two different bookings on two separate occasions where I was unable to deposit the parcels due to the lockers been off because of loadshedding.

Both bookings were cancelled from their side. After reaching out to their Whatsapp customer service, and getting absolutely nowhere with the consultant. I was advised that you only have 36 hours to reach out to them for alternative help in the case of loadshedding. And that my account will not be credited for the amounts nor will my bookings be reactivated. My one booking is barely 36 hours old.

Surely provisions are in place for situations like this? People are not always able to get to lockers, especially after already going there and having to turn away.

Customers are trying to make ends meet and loosing money from canceled bookings does not make it easy. Especially when it is something out of our control, and something every single person is experiencing in South Africa at the moment.

I'm quite annoyed at the unhelpful service.