Pudo support terrible

Package was sent to me via PUDO locker to locker. Package was picked up by a driver on the same day as deposit. The next day a second driver attempted pickup but by now the locker was of course empty. Package cannot be traced now because of second driver message stating locker is empty. Pudo support is terrible. Promising communication. Communicating only second driver message of “locker empty” and not communicating first driver message stating the package was picked up. I have been trying to resolve and am being met with their unhelpful support staff. All support avenues are useless. Whatsapp, web message, support email… I have to beg to speak to a human and I honestly feel like giving up. Please do something about your support PUDO/Courier Guy!!!