PUDO Smart Locker. Not so smart service

Seller sent parcel 23 May 2022, Pudo Locker to Locker. Arrived at the Midrand locker 24 May. The driver then signs my name on the POD. It then gets captured as Delivered. System therefore does not generate a pin for collection as its been loaded as delivered. Everytime I follow up I get told a different story. They would have sent a driver to deliver my parcel but I've received nothing and no communication. I get no response on the Pudo whatsapp line now when I follow up on my other waybills. I understand if there is a problem, but communication and follow through on the promises to fix the error. The waybill now says does not exist when I track it LOCK744501