PUDO SHOCKING AFTER SALE SERVICE

Tried to collect a parcel. The locker made a click sound, bit did not open. Re tried my pin, but now says incorrect pin. They state on their website they are experiencing some locker issues due to loadshedding. I understand. So I try and whatsapp the helpline to inform them in order to have this resolved and not lose my parcel. This is where the shocking service comes in. I get an automated response on whatsapp stating that they do not understand my problem (my pin does not open my locker- could not put it any simpler). OK, so I try another 5 times, wording it differently ....... same automated response. I try and phone them and after being cut off 5, yes 5 time, I eventually get through to someone. I need my parcel urgently and stated it. Requesting someone to please contact me the same day to arrange when they will resolve this or do a door delivery. I am still waiting. I WILL NEVER MAKE USE OF THEM EVER AGAIN. THEY WANT TO SEND YOUR PARCEL BACK AFTER 36 HOURS IF NOT COLLECTED, BUT ARE ABSOLUTELY USELESS TO PROVIDING A SERVICE WHEN THEIR SYSTEMS DOES NOT WORK