Pudo SA poor service

I am very unhappy with The PUDO service.

I have sent a package from CPT to JHB and a week later this has still not arrived.

My waybill seems to have been duplicated and they keep telling me this was delivered on the 6th December but this was only placed in the locker on the 15th December

Customer support is literally non existent when try to get tracking or assistance from them.

You battle to get through by telephone,m. When logging a query on the website, via email or online chat and even WhatsApp number they are very delayed with responding when they even bother to take the time to respond.

This was also advised to me on the online platform that it will be escalated and someone will be in contact and it’s now 2 days later and still nothing