Pudo payment for parcel not reflecting when I wanted to book a parcel

I have used pudo numerous times before. Today, I paid to book a parcel, yet, when I tried to book the parcel, the funds didn't reflect. I contacted pudo on their whatsapp number. No response at first, after sending numerous whatsapps with my query, I got the reply that it will take up to 24 hours for my payment to reflect! This has never been the case before! This is unacceptable. This has been the second time this has happened to me with courier guy's pudo website. It seems that this company is starting to ***** from customers, and their whatsapp number is just as useless. I am not happy at all!