PUDO parcel lost and no support!!!!!!

I placed a parcel in a Pudo locker in Parktown quarter Johannesburg on Saturday afternoon 30 November. I needed the parcel to be sent to LaLucia Engen Pudo lockers in Umhlanga, by Wednesday latest. Said parcel arrived in Durban on Tuesday morning, was scanned in and sent back to johannesburg, and since Wednesday 4th December has been in transit from Johannesburg to Durban. No one knows why it was sent back to JHB and no one knows where the parcel is!!!!!!! There are no managers contact details and no one to escalate to, only customer support staff members who are not able to do anything other then create "tickets"