Pudo lost my parcel and don't want to take responsibility for it

Oct/Nov 2024 a parcel was send to me from Edenvale to Pretoria. I never received a notification that my parcel was in the locker and also no pin. The sender contacted me after receiving the parcel back and asked what is going on? I explained to her. Then I bought more from her and she combined the 2 purchases into 1 box. Again I didn't receive an email or SMS that my parcel is deposited nor the pin. When I went to the Courier Guy kiosk and gave my ref nr I was informed that the last parcel was put in the locker in the afternoon just after 16:00 and taken out of the locker the next morning jyst after 09:00, 15 hours in the locker where you get 36 hours grace. From there my parcel is missing. The ops manager in Pretoria Owen advised me to get an invoice from the sender, send it to Pudo and put in a claim.I did just that. Now Pudo is asking for photos of the items. Which seller take individuals photos of items that they send? The sender's husband is lying terminally I'll at home and I don't want to bother her any further. The last communication from me to Pudo I told them that if they don't want to refund me they can just give me my parcel.