PUDO lost my parcel

Someone in Cape town sent a parcel to me in Cape town. Somehow Pudo got my parcel mixed up and delivered this parcel to an address in Midrand JHB. To contact customer service is extremely difficult, they only allow whatsapp and email. Both these options you end up talking to a BOT. Not once over the 2 weeks that Pudo tried to find my parcel did someone call me to explain what has happened. In the end I never received my parcel, the person they delivered to refused to give the parcel back and I lost out on R2000 worth of stock. I would highly advise you not to use this company in future! The customer service is shocking!