1 reviews | Active since Oct 2014
PUDO LOCKERS - Ineffective after hours support.
I am writing this to express my frustration with the recent experience I had while attempting to use PUDO's locker service.
I had loaded credit onto my account and booked a locker for the purpose of sending a parcel to the Western Cape. Upon arriving at the locker, I encountered an issue where the machine failed to accept my PIN. Despite contacting PUDO Support, I only received an automated response.
The following day, I attempted to drop off the parcel again, as I had already received reminders from PUDO to complete the drop-off. Unfortunately, the same issue occurred—the system indicated that my PIN did not exist. Once again, I reached out to PUDO Support but only received an automated reply. At this point, I requested a refund via email, which was confirmed as being processed.
There are two key takeaways from this experience:
PUDO's service has significantly declined. I previously recommended PUDO to friends and business partners, but after this experience, I am unable to make the same recommendation. While I acknowledge that the office hour support is functional, the after-hours support is ineffective.
I hope this feedback is helpful for improving the service in the future.
Despite numerous attempts to resolve this matter, I have yet to receive a refund.
The company has indicated that a refund will only be issued upon the provision of my personal and sensitive banking information.
I have formally requested the company to:
* Provide legal justification: Demonstrate their legal authority to request this sensitive personal information.
* Share their POPIA policy: Specifically, provide an excerpt outlining their procedures for the safe handling and protection of customer data in accordance with the Protection of Personal Information Act (POPIA).
Furthermore, following the advice of my banker, I have requested that the refund be processed back to the original source account.
Despite multiple requests, I have not received the requested information.
I have reiterated that I am willing to provide the necessary information upon receipt of the aforementioned documentation. However, I have not received any further communication from the company.
Despite numerous attempts to resolve this matter, I have yet to receive a refund.
The company has indicated that a refund will only be issued upon the provision of my personal and sensitive banking information.
I have formally requested the company to:
* Provide legal justification: Demonstrate their legal authority to request this sensitive personal information.
* Share their POPIA policy: Specifically, provide an excerpt outlining their procedures for the safe handling and protection of customer data in accordance with the Protection of Personal Information Act (POPIA).
Furthermore, following the advice of my banker, I have requested that the refund be processed back to the original source account.
Despite multiple requests, I have not received the requested information.
I have reiterated that I am willing to provide the necessary information upon receipt of the aforementioned documentation. However, I have not received any further communication from the company.