Pudo Lockers

Good Evening I don't know where to start I have recently started usiplng Pudo Courier Service subsidary of courier guy. My niece sent me clothes on the 13 July 2023 and the code to open the locker was created same. I am a reseler so she buy clothes in Durban and send them to me I have opted to use Pudo as it is cheap and convinient for me. and it was working well until this order went missing Days went by my order is not coming I sent her for other clothes to buy and I thought is just a delay then a week the other order came then I realised that no maan something has not arrived and I had an order from mpumalanga which from the same week of the missing parcel. They hatold me they are investingating no one is uodating me on what is happening ever time i questions this parcel other one told me that it expired and I asked how can it expire when it was created the same day sent put in the locler the same day. no one is taking responsibility of the parcel this is the locker they LOCK***9. And to this day I am still using their service and the same niece is sending me the clothes I want answers that is my money that I used to buy the stock(clothes).