PUDO Locker Door didn't Open

PUDO Locker PUDOP*** Ticket Ref *** I write this review to express my disappointment in PUDO On the 26th of April I tried to Deposit my parcel at Riverstone Mall, a new mall near to us. Before we did our shopping I tried to deposit several times, and the locker door 31 would not open no matter what i tried including selecting the option of a different parcel size, it then tried to open locker 32, and nothing. Did this a few times. We did our shopping and tried on the way out same problem, I had left my phone at home and was incontact with Pudo via whatsapp on my husbands phone. They tried to rebook the parcel at our next nearest Pudo which Total Fourways Motors Three Rivers and there was not an XL locker available. We then asked for a refund, driving around to find another locker is inconvenient and we had a function on. Went through the hassle of emailing support, I then followed up on the 8th of May as I had not heard anything, and was told by Lisa Van Wyk on the 9th of May"We will get back to you as soon as there is feedback" (13 days later), now a few minutes ago I am told by Bernice Klopper that the doors are working so no refund will happen. Now this means I need to rebook the parcel at my own expense again. I don't think that this is fair. Technical issue on their side and the consumer has to pay. As a side note there was another lady at the lockers trying to phone PUDO as she had the same problem, she left holding on before I could get her name / parcel number.