Pudo locker

Pudo locker at Value Market in Bloemfontein does not work since Sunday 2 parcels deposited now in locker for 4 days. Surely the technician can collaberate with Courier Guy when the person is there to fix the locker that they can collect the parcels. This is totally unacceptable. They said I must phone the depot seems to me no one is working there because tgey do not even bother to pick up the phone