Pudo is a risky business

I have recently sent a parcel via Pudo and my loyal client of 15 years has not received an SMS with the pin to collect. Pudo said the SMS was sent and the parcel was collected. They started to investigate and said they were waiting on video footage to see who collected but later confirmed that they have difficulty getting video footage at that location.

They gave me the runaround asked the same questions and pointed out the same facts but to date could not prove that my client collected the parcel.

They are now throwing their hands in the air saying there is nothing they can do about it. I then demanded to speak to the manager but got his email and all he said was that the parcel was detected going into the locker and removed from the locker. I requested my money for the parcel lost and his response was "We will not be able to assist with any claim for goods in this regard due to the facts above " His facts were the detections and SMS sent.

They are all just brushing me off as I get in contact with them.

During this investigation, my client received an email meant and addressed to a different receiver saying that their parcel was ready for collection with their LOCK number so this shows that the wrong people get other people's information as well. He is not the only one.

It shows that no one's items are safe with Pudo due to their system Glitches.

My other client confirmed that he went to collect his parcel and found someone else parcel in the locker and when he contacted them they put the blame on load shedding and another parcel got lost along the way.

The Pudo system is highly risky and not to be trusted.