Pudo - Excellent idea pathetic service and execution

Used the Pudo service twice. Had problems twice. The concept is amazing and the costing is affordable. But the service is pathetic. 1. December 2024 - despite their app asking for a date and time to collect with a door to locker option, it happened days after what was requested. 2. February 2025 - another door to locker service. Package arrived 2 days after collection but instead of placing it in a locker as requested it was handed to someone at the garage. I specifically used the locker option since collection is then under the control of the person who the gift was intended for. I have yet to make contact with the person that had taken the parcel. Four different support desk people was in contact on a ticket but only one called me and explained what happened. The solution - I need to phone the person and get my parcel myself.

Would tread careful to use the Pudo service - bunch of amateurs.