PUDO doesn't care about you

I shipped a package from PTA to CPT early morning Tuesday as it needed to be delivered by the weekend and a week is enough time since they claim 1 to 4 business days delivery. Their locker did not register that the package was deposited until the Wednesday EVENING. The courier picked up the package on THURSDAY MORNING. Their support staff says that it will now be delivered next week Tuesday or Wednesday the latest.

When I told them they should change it to Courier Guy's overnight delivery so that it will arrive by the weekend, they just started ignoring me. THEY DO NOT CARE ABOUT YOU and the proof is in Hello Peter since they do not even bother to respond to ratings on HP like other businesses do.

PUDO: Get your support staff trained not to ignore customer complaints and try to care a little bit more about your customers please. You could have very easily given the package to the overnight delivery team and the problem would have been sorted. But your "not my problem" attitude does not fly well.