Pudo damages parcels

I used pudo( courier guy) to send a parcel a few days ago. I sent a Kenwood slow cooker to a buyer who bought it from my online shop. I packaged the pot in newspaper as well as bubble wrap and packed it safely in a box. My client contacted me with pictures of a damaged pot. A huge hole in the box I sent as well as a deep gash in the front of the pot. My customer obviously refuses to pay me for a damaged item. I contacted courier guy to inform them of this yesterday evening already. Till now I have been contacted by 5 different people and having to explain my issue over and over. I sent them pictures of an intact pot before it was shipped and then pictures of the condition my customer received the pot. The forst email i got was from Gladys simply just apologizing and stating that there is nothing they can do because pots fall under crockery and their policy states to not send crockery. I had to show Gladys that rockery falls under things that can break like glass, cups, plates etc and pots fall under cookware.They are now claiming to investigate where the pot was mishandled instead of realizing that I don't give a **** who or where it was mishandled, it's not my problem because I wasn't there!!! All I want is to be compensated for the pot they have damaged and they can deal with their logistics after making sure that i( a client of pudo for more than 4 years) am happy and sorted out. I am ready to take this matter to the CPA Monday because I don't deserve to be on the waiting end for my pot that they damaged. They need to be taught customer service skills!!!!