PUDO - Courier Guy Robbing Public from their money !

As a first time user of PUDO I am crossly disappointed in what I discovered when it comes to the Courier Guys (Also know as PUDO).

I registered myself on their WEB Site and thinking this is quite seamless, deposited money into their account. Made up my parcel selecting a small locker. When I arrived at the lockers keying in my code a EXTRA small locker opened. I followed the process as their recommendation. Another customer arrived and due to my dilemma I allowed them to deposit their parcel. When I tried to follow the process again I noticed the EXTRA small locker was closed by the person I allowed to deposit their parcel.

I could not follow the process and started WhatsApp’g there customer service agent. The response I got was of such tone I was made out to be ‘stupid’. I decided to email instead of WhatApp’g the customer service centre.

After several (counted almost 14 emails beside the WhatsApp) attempts I realized the customer service agents are *********** (same questions being asked over and over like my waybill number, my contact number etc - this was in my first WhatsApp and email) following processes and not understanding my situation.

Beside the agents being *********** I realized the money that was taken from my deposit paid to The Courier Guy - PUDO for the parcel will not be credited. I other words I was ****** without being serviced but I am also now forced to use them to ensure my deposit is also not lost.

Trying to get hold of their supervisors, management team or PA’s is also a lost case even their CEO - Craig Pitchers and their Operations Manaher Christo Erasmus.

Surely if The Courier Guy - PUDO is so geared up to rob a person and not delivering a service they can update their system to process a credit if the driver finds an empty locker.

I am very disappointed and decided to cut my losses and use Fast Way who is on top of their game in my books.

Be aware fellow Citizens of SA !