PUD lockers are not safe.

Hi, so I have bene using PUDO locker to locker for few months now, its been great, very convenient, until now. Last week I booked 2 lockers, for 2 packages. When I went to deposit both, the 1 locker was perfect, but the 2nd, well lets just say if I wasnt honest or decent, I could have ****** the persons package that was in the 2nd locker whihc I booked and paid for to use to send my package. So whenI opened the locker there was a ladies package in there, I read the name on it, and I could have taken it out and put my pack in, but Instead I put her package back and closed the locker. I then immediately phoned PUDO, and told them what happened, the were shocked, but advised that I could either drive out of my way to drop off my package at The Courier Guy Branch for them to then handle, I at first said I can try, but I am not happy with this at all as this is not my messup, and now very inconvenince as it is late in the day. I phoned back then saying I will not be driving out and want to request a refund so that I can rather rebook a locker and redo this. The lady at the time told me to send an email, stating what happened and requesting a refund, which I did. My original mail and request wa sent 2nd May 2024, and assigned to a lady named Gladys. She processed the request and did what she needed to do, I received email confirmation from her that refund has been processed, and it will take 1-5 working days to refelect. 2 Days later, I recieve another email, from a William, and he states I need to deposit the package at the Courier Guy. To keep this as short as possible, since William got involved, he delayed everything till today, by asking the same quetions and harping on that the package must be delivered to The courier guy, when I have clearly asked for a refund, and reiterrated why I did not deposit originally. I sent screen shots of the Waybill, the booking, the original refund request, the reason why, the story of how and what happened, and he just keeps on arguing and delaying the entire process. Now my client has been wating an extra week because of this, I still dont have my money refunded, and he still argues with me. worst support, and please note that your packages are not safe in those lockers, as I could have taken that package that was not meant for me, but was in my BOOKED locker when I went to deposit my shipment. so if you package is deposited and ready for collection, try get it asap, as it is not safe there.