Poor service when spoken to a human, sure the bot will be more helpful

The Courier guy was sent to pick up my faulty item on 22 Apr. On 25 Apr they delivered my replacement item, but not to me. I did not get a pin, or anything. When i now look at the system, an item was delivered, with a pin.

I spoke to Chantelle Ndimande from Courier guy. She just stopped helping me when i asked relevant questions. This is not the way to treat a customer. Your query is noted and will be escalated to the relevant department for further action.

Thank you.

How will they contact me?

Chantelle, i need to know please

Chantelle Ndimande

Avatar They will contact you, I will forward this query to them

Do i get a ref no?

anything to track this?

How, via email, phone, the site?

Chantelle, i can you please answer me? I have other things to do! Please Sent · 8:03 AM

I think she need to go for training on how to resolve a customer's issue and not give a sentence and not respond further. Poo service