Poor Service, refuse to assist ****orker, disregarding management

On June 23rd, I visited Courier Guy Kroonstad. Despite being the only customer, associate Reagan refused to assist me, citing poor working relations with his colleague. Notably, he was preoccupied with his phone and displayed arrogance. Although management intervened and apologized, Reagan remained uncooperative and disrespectful towards me, his ***orker, and his manager. What's striking is that he persisted in this behavior even in his manager's presence, refusing to apologize and instead implying that I insulted him. Shocking. I expect an apology from him. And help your poor manager who he disregards completely.