Poor service, Poor Call Centre agents

Waiting on a Parcel from the 24th of August, the incorrect address was firstly captured, the parcel went to the incorrect locker, calling the call centre 1 agent cannot pick up the Waybill the next agent can, in-between the agents dropping my call, the item was eventually deposited but no Pin sent for the locker. I was sent an email at 11:31am saying I had till 10:46am to fetch the parcel.