Poor Service! Lost parcel! *********** employees!

On 25 November 2021 a parcel was sent to me "Overnight Express". The driver on the Germiston route picked up two parcels from the sender. The two parcels had different waybill numbers and two different destinations. One of the parcels was for me and the other for someone else. For some reason the driver scanned both parcels for the same destination using only one of the waybill numbers. As a result I'm unable to track my parcel and my parcel went missing. Then after a very stressful day I managed to locate my parcel in PE. First I spoke to Busi. She was somewhat helpful, but went home before she could locate my parcel. Then I spoke to Anika. She is definitely not someone that keeps her promises. She promised to phone me back with some feedback, but never did and went home. I then spoke to Kim and she was very helpful. She assured me that she would make sure my parcel will go to George depo that same evening. The next day I drove to George from Mossel Bay. I arrived at the depo and was very disappointed to find out my parcel never arrived as promised. A few minutes ago I contacted The Courier Guy call centre. Needless to say after holding for about 20 minutes I got cut off. Nobody answers the calls. I contacted the online help desk via the messaging platform. I got connected to Thembisle Gwala, but no response to my request from this person. Needless to say I still don't have my parcel and I still don't know where it is! I'm super frustrated at this moment!