Poor Service – Late, Damaged, Extra Charges & No Communication

I used The Courier Guy to send a package that was picked up on Monday, 4 May 2026. The package even had an “Early Bird” sticker on it and was supposed to be delivered on Wednesday, 6 May 2026, but only arrived on Thursday, 7 May 2026 at 4:10pm.

There was zero help from customer service or the WhatsApp Chat Bot. I was promised updates and callbacks, but no one ever phoned to advise where the package was.

When it finally arrived, the package was damaged. On top of that, I was charged an additional R50 over the amount already invoiced, with no explanation as to why.

The driver told our receptionist that we had been “shouting and phoning him the whole day”, but we never spoke to him once. Please send the recording so we can hear who supposedly spoke to the driver about our package.

Because of this delay and unreliability, I was forced to buy a new laptop charger for R600 as I couldn’t wait. So now I’m out R600 + service fee + additional R50 for a late, damaged delivery, despite paying for “Early Bird” service.

The Courier Guy used to be great, fast, efficient and reliable. Lately it seems like it’s only going downhill.