Poor service from the courier guy in Virginia

Most pathetic service ever. I expect a parcel to be delivered today. I called The Courier Guy in Virginia. Nobody answered the phone. I called the Wrlkom Branch. No answer. Then I called Johannesburg. They answered and transfer my call to Virginia. The lady on the phone was not helpful at all and very arrogant. Will never do any business with the Courier Guy at all in the future.