Poor service from The Courier Guy

I am beyond frustrated with The Courier Guy and the complete lack of resolution regarding my account.

Since December, I have been overcharged on every single parcel I have sent. This is not a once-off mistake — it has been happening consistently for two months. I have raised the issue multiple times and have made repeated attempts to have it corrected, yet nothing has been resolved. Despite my efforts, the overcharging continues.

I have been a loyal client for five years and have never had issues like this in the past. However, the way this matter has been handled is extremely disappointing. There seems to be no urgency, no accountability, and no proper follow-through from their side. It is unacceptable that a billing issue can drag on for this long without being fixed.

As a long-standing customer, I expected far better service and support. Instead, I am left chasing a company that continues to bill me incorrectly while failing to correct their mistake.

This situation has now become intolerable. I need this resolved immediately and expect proper feedback.