Poor Service

I am exasperated with the lack of service that I have been receiving from The Courier Guy. I threatened that I would be doing this should they once again fail to address my problem, in the hope of progress as I get no pleasure out of giving a bad reviews. However, they leave me no choice as again they have failed to address my issue. The issue is that I have been trying to reinstate my account which has been dormant since the beginning of Covid, as our business was very badly hit by the pandemic. My account was in areas and I settled that at the beginning of this month. I also initially had to sign a whole lot of documents that were sent to me, which I did but as this seemed to be the wrong sequence of procedures. So they asked me to resign all the forms which I did and scanned through to them. However we don't move forward from this point and still my account has not been reinstated. Do I really have to find a new courier. I have repeatedly left messages for a Mr Sboniseni Ngcobo to call me and have also waited for a response from a Chane via email neither of which has been forth coming. Should this issue not be resolved timorously then I will have no choice but to find an alternative. But rest assure that if that is what happens then I will continue to let people know of this poor service that I have received.