Poor service delivery - Parcel mix up

I had ordered an item through a supplier that makes use of The Courier Guy as their appointed freight company. The supplier provides a wonderful service but unfortunately the freight company cannot compare.

The order was release on the 15 October at 07:30 from the Johannesburg warehouse. To date I still have not received it and I am within 50Km from your dispatch warehouse. The reason being is that there was a ***** up somewhere along the way where the wrong address was used and the unit sent to you know where. I hope that it will eventually come to me in one piece. The service area manager I spoke to was Wesley in Johannesburg, he tried to help but unfortunately if your systems are ineffective then there is no point.

For your reference my waybill is TCG ********** 3.

Regards, Jared