Poor service delivery

Account name Private PR1298. I recently got a parcel send from Johannesburg to Langebaan, on 21 Feb my daughter received a call from Courier Guy hub in Malemsbury and was told her parcel was there and she must come collect it. Now really the waybill clearly states 8 Canary close Langebaan. So on further calling The Courier Guy I was told it was send to the wrong hub and that it will be deliverd the next day. Only to receive a email stating there was no answer at delivery address, which is a lie as my daughter received no call or sms and she was at home the whole day. And why did she not receive a sms from Courier Guy about delivery and pin no? I am so disappointed in The Courier Guy with this poor service delivery.