Poor Service

Poor service.... The company i was buying from used The Courier Guy for shipment.I paid for overnight for a reason.They called me at 6am then i got back to them at 07:22,no one picked up,then called them again around 08:30 then they told me that the parcel came to their Ladysmith branch by mistake i will only get it on Friday.I told them that those are samples and the tender that m bidding for is closing at 10am tomorrow so i wont make it that is the reason why i paid for overnight.Another person called me n told me that they will take to stanger will only recieve on Friday.Im telling them that its would be pointless if i receive it tomorrow coz those are samples which must be submitted beforw the closing time of the tender.I still cant believe how can you make a mistake Ladysmith to Mandeni is like 4hours away why not Durban which is 1hour away.